Warranty

Dead on Arrival / RMA (Returns)

DOA Returns Policy

1. Any DOA must be reported to Varlink within 5 working days from date of delivery.
2. Manufacturer warranty applies after 5 working days from date of Varlink delivery (See RMA policy).
3. The item will be returned to Varlink for testing. If no fault is found the product will be returned and a service charge and carriage costs maybe raised.
4. If a fault that cannot be repaired by Varlink immediately is found, Varlink will credit your account for the invoiced value of the item.
5. If requested a replacement item may be delivered and invoiced accordingly.

Any items that show signs of extended use will not be treated as DOA and the Varlink RMA policy will apply.

 Currently Supported Supplier Warranty and DOA periods

All product warranties are return-to-base as standard.

RMA Policy

1. No items will be accepted without a RMA number. 
2. Varlink RMA numbers are valid for 14 days.
3. All return carriage costs are at the resellers expense, unless otherwise agreed by Varlink.
4. The RMA number must be clearly displayed on the packaging and paperwork.
5. Varlink will not accept products for return under the following conditions:
   1. Missing items or components with the original order are missing.
   2. The condition of the returned item is in any way misrepresented.
   3. Returned item or packaging damaged rendering the product unsaleable.
   4. No visible RMA number on the packaging or paperwork.
   5. DOA returned item is tested and is fully functional.
   6. An item is received more than 14 days after the date the RMA number was issued.
   7. The item has been heavily used or damaged.
6. Varlink requests that you inform your customers of its RMA policy. Varlink resellers are responsible for the condition of any returned items. 
7. All items returned to Varlink will be checked and tested. Varlink cannot be held responsible for the loss of any data saved on any device or any applications deleted due to Hard or Soft Resetting of devices during testing.
8. Varlink deliveries refused by the Customer will cause an RMA to be raised to book the item back into stock any costs related to refused shipments will not be credited.
9. Shipping error RMA must be requested within 7 days of the Varlink invoice date.
10. The return of the following items must be agreed in writing before an RMA is issued:
    1. Labels
    2. Ribbons
    3. Demo Units
    4. Demo Software
    5. Print heads
11. If any returned product is not accepted you will be informed in writing and your account will not be credited. You may choose to have the items collected or arrange for Varlink to ship the items back to you. 

Non-DOA Returns Policy

1. NO open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).
2. Original manufacturer's packaging both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.
3. Customers may request to return non-DOA item’s within 7 days of delivery any return is at the discretion of Varlink and must be agreed in writing before an RMA request is issued. The RMA issued is valid for 14 days from date of issue, after this time no return will be accepted.
4. Varlink will impose a 20% restocking fee on returns resulting from customer error.
5. In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied.
6. Non-DOA configured and non-standard stock order’s will not be accepted for return.
7. Credit will only be applied to your account when Varlink receives the item and the item is verified as unused and in good condition for resale.
8. The customer is responsible for freight costs when returning Non-DOA items
9. Standard procedure regardless of the method of payment would be to credit the customer’s Varlink account for the return. The customer must contact the Finance Department to request other options.